MIS Systems Engineer

7 days ago


Singapore beBeeTechnical Full time $4,000 - $6,000
Job Title

A skilled MIS Engineer is sought to provide technical support and maintenance of computer systems, networks, and applications. The ideal candidate will have hands-on experience with Windows/Linux/Mac OS environments, a working knowledge of office automation products and computer peripherals, and knowledge of network security practices and anti-virus programs.

  • Key Responsibilities:
  • Address user tickets regarding hardware, software, and networking
  • Walk customers through installing applications and computer peripherals
  • Diagnose problems by asking targeted questions and guiding users with simple, step-by-step instructions
  • Conduct remote troubleshooting and test alternative pathways until issues are resolved
  • Customize desktop applications to meet user needs and record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel and follow up with staff to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals, administer company email and active directory, and provision new/old laptop/desktop to staff
Requirements
  • BSc in Computer Science or relevant field
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

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