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Client Relationship Officer

2 weeks ago

Singapore TDCX (SG) PTE. LTD. Full time

Succeed with TDCX

We are committed to helping our employees succeed in their careers. At TDCX, we provide opportunities for career growth, development, and recognition. Our comprehensive benefits package includes attractive remuneration, great perks, comprehensive medical, insurance, or social security coverage, world-class workspaces, engaging activities and recognition programs, and flexible working arrangements.

Our Values

We value our employees and strive to create a positive and supportive work environment. Our core values include excellence, innovation, teamwork, and integrity. We believe in fostering a culture of continuous learning and development, where our employees can grow and thrive in their careers.

Job Description
  • Deliver Exceptional Service: You will help us deliver exceptional service to our partner brands by performing various tasks, including attending to phone-in enquiries and/or emails and live chats from the public, resolving enquiries in a timely and efficient manner, and providing constructive feedback to enhance workflow and customer experience.
  • Build Sustainable Relationships: You will build sustainable relationships with customers by taking the extra mile and delivering the best services to ensure high customer satisfaction.
Requirements
  • Qualifications: Candidate must possess at least the GCE 'O' Level or Diploma in any field. Preferably with 2 years of working experience in the related field is ideal for this position.
  • Skills: Proficient in MS Office applications with excellent keyboard skills, possesses good telephone manners with clear speaking voice, comfortable working with computers and multiple systems, and excellent verbal and written communication skills in English.