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Field Service Manager Position

2 weeks ago

Singapore beBeeService Full time $50,000 - $80,000

Job Title: Service Operations Manager

Overview:

We are seeking a highly skilled and experienced Service Operations Manager to lead our field service team. As the ideal candidate, you will oversee daily operations such as resource planning, job scheduling, and fault call management.

Key Responsibilities:

  • Team Leadership: Assist in overseeing the field service team, ensuring efficient use of resources and effective service delivery.
  • Service Delivery Coordination: Collaborate with the service delivery team to ensure services are delivered within agreed service level agreements (SLAs).
  • Technical Issue Management: Address technical issues to ensure terminals function correctly at deployment.
  • Customer Complaint Handling: Attend to customer complaints, conduct root cause analysis, and implement corrective actions to prevent recurrence.
  • Skill Development: Ensure all technicians have the necessary skills for their scope of work.
  • Training Documentation: Work with relevant team members to maintain, update, and enhance operation training guides for technicians.
  • Test Cards / Cash Cards Applications: Manage the application and distribution of test cards and cash cards for technicians.
  • 2nd Level Support: Provide support for merchant profile and parameter setup in internal systems.

Requirements:

Education and Experience:

  • Diploma or Higher Nitec/Nitec in Technical Engineering required.
  • At least 2-3 years of supervisory technical support operation experience required.

Skills and Knowledge:

  • Effective communication skills and strong analytical mind.
  • Able to work extended hours if required.
  • Savvy in Microsoft Excel and PowerPoint.
  • Proactive individual with hands-on approach in managing field service operations.
  • Class 3 driving license required.

Benefits:

This role offers opportunities for professional growth and development in a dynamic industry environment.