Technical Support Consultant
2 weeks ago
We are a dynamic and innovative company committed to pushing the boundaries of audio technology. Our team is passionate about creating remarkable sound experiences that connect people worldwide.
Job DescriptionAs a Technical Support Specialist, you will play a critical role in delivering exceptional customer service and support. Your responsibilities will include:
Key Tasks- Develop maximum sales potential out of assigned customers through good customer service techniques.
- Apply knowledge of company products/services to efficiently process customer information and respond to inquiries, concerns, and complaints.
- Ensure orders are entered and moved through the system to shipping accurately and promptly.
- Minimum Diploma/Degree in Business/Electronic Engineering or relevant academic field.
- Minimum 1 year of customer service or order handling experience.
- Fluent in English, strong PC skills in MS Office, and JD Edwards software knowledge is an added advantage.
- Strong customer service attitude; able to handle difficult customers with diplomacy and tact.
- An attractive remuneration package to reflect your value to the company.
- Continuous learning opportunities to enhance your skills and career growth.
- Access to a 24/7 EAP and Wellbeing program for your mental health and wellbeing.
- Staff discounts on Sennheiser products for personal use.
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