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Frontline Customer Service Representative
3 weeks ago
Your primary role involves delivering exceptional frontline customer service, encompassing appointment scheduling, registration, ordering, billing and handling routine customer queries, feedback, and complaints.
- Provide timely resolution to customer issues and maintain a high level of customer satisfaction.
- Manage multiple tasks efficiently, prioritizing duties to meet deadlines and ensure seamless service delivery.
- Develop strong interpersonal skills to facilitate effective communication with colleagues and customers.
- Perform administrative tasks such as data entry, filing, and record-keeping to support the team's productivity.
Requirements:
- Min GCE 'N' Level with 5 credits including English or ITE Certificate in Office Skills.
- Experience in customer-facing roles preferred.
- Proficiency in Microsoft Office software applications an advantage.
- Ability to communicate effectively in a multilingual environment advantageous.
- Multitasking
- Microsoft Office
- Administrative Support
- Interpersonal Skills
- Career Development
- Good Communication Skills
- Customer Service
- Disposition
- Scheduling
- Appointment Scheduling
Work Environment:
Rotating shifts may be required, including weekends.
