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Access Ambassador

2 months ago


Singapore MARINA BAY SANDS PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Access Ambassador at Marina Bay Sands PTE. LTD. This role is responsible for ensuring a seamless and enjoyable experience for our guests, while maintaining the highest standards of customer service and compliance with regulatory requirements.

Key Responsibilities
  • Customer Relations
    • Ensure compliance with regulations related to restricted access points within the casino area.
    • Actively manage entrance points to prevent membership breaches of entry regulations.
    • Proactively greet guests, visitors, and others within the casino environment.
    • Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation, and building of customer relationships.
    • Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
    • Work flexibly to contribute to a supportive team environment.
  • Communication
    • Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
    • Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
    • Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
    • Meet all attendance, punctuality, and safety guidelines required of the position and adhere to regulatory, Departmental, and Company policies.
    • Actively promote services and events, and participate in necessary tournaments, events, and promotions.
    • Keep all information on guest activity and Casino operations confidential.
    • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
    • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
    • Any other duties as required.
    Requirements
    • Education & Certification
      • High School Graduate
    • Experience
      • 1 year's experience in a hospitality or casino role preferred.
    • Competencies
      • Have a track record of personally providing excellent customer service.
      • Excellent customer service skills.
    • Ability to
      • Ability to learn system operations.
      • Perform job functions with attention to detail, speed, and accuracy.
      • Be a clear thinker, remaining calm and resolving problems using good judgment.
      • Follow directions balancing customer experience with regulatory requirements.
      • Work with minimal supervision.
      • Ability to take initiative and exhibit flexibility.
      • Have an extremely well-groomed professional appearance.