Global Network Operations Lead

1 month ago


Singapore Deutsche Bank Full time
Deutsche Bank Job Overview

We are seeking a seasoned network operations expert to lead our global data network team as a Global Network Operations Lead - Senior Technical Specialist. In this role, you will be responsible for ensuring the smooth operation and maintenance of our global data network.

Job Description
  • Facilitate proper operation, maintenance, and restoration of global data network.
  • Follow key operation procedure to progress and update Incident and change tickets
  • Implement regular break fix related changes
  • Acts as an internal training resource to tier 1/2 operations engineers.
  • Participate in effective handovers between APAC and US L2 operation teams.
  • Perform timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, Checkpoint, F5, Arista, DWDM, Fortinet, Akamai, McAfee)
  • Provide detailed written summaries of Incidents.
  • Act as shift lead
  • Lead as Network Operations representative in managed incident calls.
  • Discuss issues with management, Level 3/Advanced Services and Engineering.
  • Serve as Subject Matter expert

Required Skills and Qualifications
  • Minimum 6 years of relevant experience as a Level 2 network engineer in enterprise grade networks.
  • Hands-on experience in extensive Level 2 and 3 troubleshooting network problems pertaining to IP routing and network protocols.
  • Understanding of TCP/IP, DNS, DHCP, GTM, LTM VPN, MP-BGP, OSPF Cisco ACI, Wireless technology; DWDM (ADVA), Multicast, HSRP, Spanning tree, VRF and DDOS, IP services (DNS/DHCP) proxies.
  • CCNP or other professional level certifications.
  • Technical ability to troubleshoot and progress complex IP networks and hardware problems.
  • Liaison with Operations Level 1 Engineer, Operations Level 3 Engineer, other IT groups regionally and globally for support and resolution of high priority incidents.
  • This role requires you to work in a 12-hour day shift. 4 days work, followed by 4 days off.

Estimated Salary: $120,000 - $180,000 per year

Benefits
  • Flexible benefits plan including virtual doctor consultation services
  • Comprehensive leave benefits
  • Gender Neutral Parental Leave
  • Flexible working arrangements
  • 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Working Environment
Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.
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