Global Network Operations Lead
1 month ago
We are seeking a seasoned network operations expert to lead our global data network team as a Global Network Operations Lead - Senior Technical Specialist. In this role, you will be responsible for ensuring the smooth operation and maintenance of our global data network.
Job Description
- Facilitate proper operation, maintenance, and restoration of global data network.
- Follow key operation procedure to progress and update Incident and change tickets
- Implement regular break fix related changes
- Acts as an internal training resource to tier 1/2 operations engineers.
- Participate in effective handovers between APAC and US L2 operation teams.
- Perform timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, Checkpoint, F5, Arista, DWDM, Fortinet, Akamai, McAfee)
- Provide detailed written summaries of Incidents.
- Act as shift lead
- Lead as Network Operations representative in managed incident calls.
- Discuss issues with management, Level 3/Advanced Services and Engineering.
- Serve as Subject Matter expert
Required Skills and Qualifications
- Minimum 6 years of relevant experience as a Level 2 network engineer in enterprise grade networks.
- Hands-on experience in extensive Level 2 and 3 troubleshooting network problems pertaining to IP routing and network protocols.
- Understanding of TCP/IP, DNS, DHCP, GTM, LTM VPN, MP-BGP, OSPF Cisco ACI, Wireless technology; DWDM (ADVA), Multicast, HSRP, Spanning tree, VRF and DDOS, IP services (DNS/DHCP) proxies.
- CCNP or other professional level certifications.
- Technical ability to troubleshoot and progress complex IP networks and hardware problems.
- Liaison with Operations Level 1 Engineer, Operations Level 3 Engineer, other IT groups regionally and globally for support and resolution of high priority incidents.
- This role requires you to work in a 12-hour day shift. 4 days work, followed by 4 days off.
Estimated Salary: $120,000 - $180,000 per year
Benefits
- Flexible benefits plan including virtual doctor consultation services
- Comprehensive leave benefits
- Gender Neutral Parental Leave
- Flexible working arrangements
- 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Working Environment
Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.
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