Customer Success Advocate

1 week ago

Singapore beBeeCustomerSuccess Full time $80,000 - $120,000

X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process.

We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit.

Through our AI and Machine Learning capabilities, we are able to source, score and rank talent to identify the best talent for each organisation.

Brief Overview Of The Role

You will act as a trusted advisor, managing all aspects of the customer lifecycle.

Your key responsibilities will include building strong relationships with customers, ensuring successful deployment of our platform and products while driving customer satisfaction and happiness.

You will also manage the alignment of customers' long-term goals with our products and services.

This is a fantastic opportunity to work hands on with a high performing team in an AI based, innovative, fast-moving, funded start-up.

We are looking for candidates with the right attitude, drive & passion for customer success and we value that over any educational qualifications.

Key Responsibilities
  • Managing the entire customer lifecycle (from deployment to product adoption)
  • Develop and maintain long-term relationships with stakeholders
  • Closely manage and nurture accounts
  • Propose development strategies for customers' expanded usage of solutions
  • Sustain business growth and profitability by maximizing value
  • Minimize customer churn
  • Conduct on-boarding and product demonstrations for new and existing customers

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