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Customer Service Ambassador
2 weeks ago
">
We are seeking a skilled and enthusiastic individual to fill the role of CUSTOMER SERVICE AMBASSADOR. This full-time position is based in Singapore, providing a dynamic work environment with opportunities for professional development.
">Key Responsibilities:
">- Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner
- Providing accurate information and effective solutions to address customer concerns
- Documenting customer interactions and maintaining detailed records
- Identifying opportunities to improve customer experience and suggesting process improvements
- Collaborating with cross-functional teams to ensure seamless service delivery
- Handling customer complaints and escalations with professionalism and empathy
- Actively participating in training and development programs to enhance your skills
Requirements:
">- At least 1 year of experience in a customer service role, preferably in a call centre or similar environment
- Excellent communication and interpersonal skills, with the ability to listen and respond effectively
- Strong problem-solving and decision-making abilities, with a focus on providing solutions
- Proficient in the use of computer systems and software, including customer relationship management (CRM) tools
- Adaptable and able to thrive in a fast-paced, dynamic environment
- Passion for delivering exceptional customer service and a commitment to continuous improvement
Benefits:
">This role offers a competitive salary and benefits package, including opportunities for career advancement and professional growth.
">What We Offer:
">As a valued member of our team, you will have access to ongoing training and development programs, as well as opportunities to work with a diverse range of customers and colleagues.
">How to Apply:
">If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and cover letter.
