Residential Care Unit Supervisor

4 days ago

Singapore PERTAPIS Education and Welfare Centre Full time
{"Job Summary

As a Residential Care Unit Supervisor at PERTAPIS Education and Welfare Centre, you will be responsible for overseeing the daily operations of the Residential Care Unit. This includes managing staff, ensuring compliance with regulatory requirements, and maintaining high standards of service delivery. Key Responsibilities

* Assist the Head of Home in upholding the vision and mission of PERTAPIS * Implement, manage, evaluate, and ensure consistency amongst Residential Care Unit (RCU) staff in service standards, service delivery, operational processes, and procedures in accordance with regulatory requirements for residents * Oversee RCU staff and ensure they are equipped with necessary skills to carry out duties, and recommend continuing professional development courses * Ensure RCU staff establish rapport with residents while maintaining professional boundaries * Enhance the wellbeing of RCU staff by addressing grievances and resolving them at a primary level and escalating to Head of Home and Senior Management if necessary * Ensure smooth handover and takeover duties of RCU staff * Work collaboratively with Home's Staff in ensuring safety, security of residents and staff in the Home * Monitor RCU staff's productivity and provide constructive feedback to better their overall work performance * Ensure RCU staff comply with PDPA and confidentiality when dealing with residents * Manage the monthly Home's roster, ensure accuracy, kept current, and up-to-date * Assist in preparing and submission of Payroll * Oversee implementation of measures to mitigate risk to clients * Assist the Head of Home and Deputy Head of Home in amending and revising Standard Operating Procedures periodically * Ensure all records, accounts, documents, and correspondence are properly maintained and kept up to date * Assist Head of Home in developing and reviewing Business Continuity Plans * Carry out preliminary investigation of incidents and conduct disciplinary actions * Support all PERTAPIS programmes, activities, or duties as and when required * Carry out any other duties assigned by the Home Management and Higher Management Candidate Requirements

* Min. diploma/degree in operations management or similar * Min. 3 years of relevant working experience, preferably in social service sector * Able to perform morning and afternoon shift duties * Knowledge of basic IT (MS Word, Excel, Access, and PowerPoint) * Good interpersonal and communication (oral and written) skills * Multi-tasking and time-management skills, with the ability to prioritize tasks Work Schedule

* 5 days work Location

PERTAPIS Education and Welfare Centre **Disclaimer: Only shortlisted candidates will be contacted.**

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