Production Support Specialist
1 week ago
We are seeking a skilled Production Support Specialist to join our team at NTT DATA SINGAPORE PTE. LTD. in Changi Business Park. This 12-month renewable contract role offers a competitive salary and benefits package.
Job DescriptionThe successful candidate will be responsible for providing 24/7 on-site or on-call support, managing incidents and problems, and adhering to SRE guidelines. They will also analyze complex system issues, communicate problems to stakeholders, and work with onsite and offshore teams across multiple technologies/applications.
To succeed in this role, you will need a diploma or above, at least 1 year of experience in Application Support and incident management, and the ability to do 12-hour shifts (3-4 days a week). You should also have strong knowledge of SRE best practices and be able to continuously improve the system.
Key Responsibilities:
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and problem management.
- Adhere to SRE guidelines.
- Analyze complex system issues.
- Communicate application problems and issues to key stakeholders.
- Work with onsite and offshore teams across multiple technologies/applications.
- Continuous improvement of the system.
To be considered for this role, you must have:
- Diploma or above.
- At least 1 year of experience in Application Support and incident management.
- Ability to do 12-hour shifts (3-4 days a week).
This role offers a range of benefits, including a renewable contract (performance-based, with possibility of conversion to perm), medical insurance coverage, leave credits, and a competitive salary estimated at SGD 6,000 - SGD 8,000 per month based on industry standards and location.
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