Senior Membership Specialist

2 days ago

Singapore beBeeMembership Full time $45,000 - $75,000

Job Title

We are seeking a dynamic professional to join our team as a Membership & Outreach Assistant Manager. This is an exciting opportunity for someone who is passionate about driving membership plans, cultivating partnerships, and implementing engagement initiatives.

  • The successful candidate will play a key role in managing the intake and processing of new membership applications, ensuring eligibility and delivering exceptional customer service.
  • They will also be responsible for managing member relations, coordinating membership renewal processes, and promoting certifications to members.
  • A strong emphasis will be placed on developing outreach programs aligned with established goals, and collaborating with the marketing team to create promotional materials targeting existing and prospective members.

About the Role

  • Manage the intake and processing of new membership applications, including eligibility and customer service.
  • Manage member relations, including primary point of contact for individuals and organisations.
  • Coordinate membership renewal processes and reminders.
  • Manage the membership database, ensuring accuracy and timely updates.
  • Promote certifications to members and assist in the application process.
  • Promote corporate membership to new and existing organisations.
  • Assist in the development of new products/services to drive the membership department.
  • Coordinate logistics, invitations, and communications for events related to membership and partnerships.

Key Responsibilities

  • Develop and manage outreach programs aligned with organisational goals.
  • Launch and implement new corporate membership programs.
  • Manage the membership database, ensuring accuracy and timely updates.
  • Promote certifications to members and assist in the application process.
  • Promote corporate membership to new and existing organisations.
  • Assist in the development of new products/services to drive the membership department.

Requirements

  • A diploma or degree in business, marketing, or events management, or at least 3 years of working experience.
  • Experience in developing and managing outreach programs aligned with organisational goals.
  • Proven experience in membership management, partnership development, or related roles, with a focus on launching and implementing new corporate membership programs.
  • A proven track record of successful project management and event coordination.
  • Excellent customer service skills, strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • Meticulous and detail-oriented, able to work well independently and in a team, and meet deadlines.

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