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Successful Customer Growth Lead

2 weeks ago

Singapore beBeeCustomer Full time

Job Title: Senior Customer Success Manager

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About the Role

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  • We are seeking an experienced Senior Customer Success Manager to join our team in the ASEAN region.
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This is a critical role that requires strong leadership skills, excellent communication and interpersonal skills, and a deep understanding of cloud-based technologies and application security.

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Responsibilities

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  • Serve as the primary point of contact for customers in the ASEAN region.
  • Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners.
  • Fully manage the customer life cycle.
  • Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities.
  • Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion.
  • Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage our platform to achieve their goals.
  • Work with customers to develop and execute success plans, and ensure they are fully utilizing our platform's capabilities.
  • Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience.
  • Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities.
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Requirements

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  • 5-10 years of experience in a customer-facing role, in the technology industry.
  • Experience managing customers in the technology industry.
  • Strong understanding of cloud-based technologies and application security.
  • Language: English & an ASEAN language are mandatory to deal with customers in the region.
  • Proven track record of managing large, complex customer accounts and driving customer retention and growth.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving skills and the ability to think strategically.
  • Bachelor's degree in technology or equivalent experience.