Exceptional Customer Experience Professional

6 days ago


Singapore beBeeHospitality Full time $33,000 - $42,000
Service Excellence Manager

The Service Excellence Manager is a pivotal role in delivering exceptional customer experiences. As a representative of modern Lebanese hospitality, you will be responsible for crafting memorable dining experiences that leave our guests richer in connection and taste.

Key Responsibilities:
  • Craft Exceptional Experiences: Engage with members, guests, and the team to ensure seamless service delivery.
  • Demonstrate Proactiveness: Highlight specials, provide menu recommendations, take orders, and attend to special requests with finesse.
  • Set Up for Success: Set up tables and side stations to deliver the highest level of service and attentiveness to our guests.
Required Skills and Qualifications:
  • Passion for Delivering Exceptional Customer Experiences: Demonstrate a genuine passion for delivering exceptional customer experiences.
  • Reliable Team Player: Show reliability and flexibility with schedule and shifts while maintaining an engaging personality.
  • Wine Knowledge: Possess basic knowledge of wine, spirits, and cocktails.
Benefits:
  • 5-Day Work Week: Enjoy a diverse and energetic work environment with colleagues who work hard and play hard.
  • Staff Meals: Savor daily staff meals and build camaraderie with your team.
  • Group Insurance: Enjoy comprehensive group insurance benefits.
  • Performance Bonus: Earn a performance-based bonus for outstanding contributions.

To succeed in this role, you should possess excellent communication skills, a strong attention to detail, and the ability to multitask effectively. If you are passionate about delivering exceptional customer experiences and working in a dynamic hospitality environment, we encourage you to apply.



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