Exceptional Customer Experience Specialist

1 day ago

Singapore beBeeCustomerService Full time $4,000 - $6,000
Job Title

Customer Service Representative: Ensuring Exceptional Customer Experiences

Key Responsibilities:

To provide exceptional customer service and support, we require a skilled and dedicated representative to assist in the implementation of customer service tasks and duties. This includes receiving and attending to customer enquiries, feedback, and complaints.

  • Analyze customer requests, complaints, and channel them to relevant staff for follow-up action, ensuring all cases are attended to promptly.
  • Monitor and report on customer surveys and feedback.
  • Organize company functions, community activities, general office correspondence, and respond to customer requests.
  • Prepare, explain, negotiate, monitor, and maintain security services agreements.
  • Attend to and manage customers' requests for rate reductions.
  • Manage customers' termination notices, salvage accounts, and handle issues including dismantling and compensation.
  • Manage tenants of multi-tenanted buildings, promote our services to tenants, and develop and implement customer service programs.
  • Maintain and monitor the company website, digital marketing platforms, and attend to customers' requests from the website.
Requirements:

We are looking for a candidate with excellent communication and interpersonal skills, who can work effectively in a team environment. The ideal candidate should have strong analytical and problem-solving skills, as well as the ability to prioritize tasks and manage multiple projects simultaneously.

Benefits:

Our company offers a competitive salary and benefits package, including opportunities for professional growth and development. We also offer a dynamic and supportive work environment that encourages collaboration and innovation.

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