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Cage Shift Operations Manager

1 week ago

Singapore Marina Bay Sands Pte Ltd Full time
Job Responsibilities

To ensure the effective management of daily Cage operations for an assigned shift and designated area, our ideal candidate will enforce internal controls and standard operating procedures. They must guarantee compliance with all regulatory reporting requirements and key controls.

The following are some of the duties and responsibilities that the successful candidate may be required to perform:

  • Schedule training and cross-train Cage cashiers and supervisors to maintain a high level of expertise within the team.
  • Assist in interviewing and hiring staff to find the best candidates for the role.
  • Support the Cage Manager in conducting performance evaluations, recognizing and rewarding outstanding team members, and providing guidance and mentorship as needed.
  • Handle customer issues and resolve disputes in a fair and timely manner.
  • Administer daily transactions and disbursements, verify transactions, authorize telegraphic transfers, check and manage cashier variances in accordance with established Cage policies.
  • Verify vault accountability at the end of each shift.
  • Observe business requirements and adjust schedules and staffing as needed to meet the demands of the operation.
  • Establish and maintain positive working relationships with all departments to ensure seamless communication and collaboration.
  • Dedicated to consistently going above and beyond in fulfilling position responsibilities to contribute towards the achievement of organizational goals.
  • Perform other related duties as assigned by management.