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Japanese Enterprise Customer Success Director

2 weeks ago

Singapore beBeeCustomerSuccess Full time $80,000 - $120,000
Senior Leadership Role: Customer Success Manager

This is a senior leadership position that oversees customer success strategies for Japanese enterprise and mid-market accounts. The role involves leading, mentoring, and developing a team of managers and individual contributors across Upmarket and Scaled functions.

Key Responsibilities:
  • Lead and manage high-performing teams to support a growing Japanese customer base and evolving business needs.
  • Establish performance metrics, goals, and development plans for team members.
  • Oversee customer retention, expansion, and advocacy initiatives across the Japanese market.
  • Analyze customer health metrics and develop action plans to improve customer outcomes.
Requirements:
  • 7+ years of experience in customer success.
  • Exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency.
  • Ability to build and scale high-performing teams, navigate complex customer relationships in the Japanese market, and drive strategic initiatives.
Benefits:
  • Opportunity to lead and develop a team of professionals.
  • Chance to drive strategic customer success initiatives and impact business growth.
  • Culture of customer obsession and continuous improvement.