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Terminal Operations Expert

2 weeks ago

Singapore beBeeOperations Full time $50,000 - $100,000

Job Title

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As a seasoned terminal operations expert, you will play a key role in ensuring the smooth operation of airport terminals.

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  • Responsibilities:

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    • Lead a team of staff at assigned terminals and maintain sufficient manpower for optimal terminal operations.">
    • Ensure compliance with Operational KPIs and Safety & Security procedures across all terminals during each shift.">
    • Manage day-to-day deployment, oversee daily key activities, and guide and coach staff to carry out their duties efficiently and effectively.">
    • Foster a culture of service excellence by collecting and encouraging compliments to achieve Service Quality goals.">
    • Investigate reported incidents or accidents and implement new processes and control measures as needed.">
    • Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.">
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    Administration Responsibilities:

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    • Manage attendance, leave, discipline, morale, and welfare for 60-120 direct reports in assigned terminals.">
    • Plan the monthly roster for TSO and TCO.">
    • Manage attendance and overtime reports for payroll verification.">
    • Conduct performance appraisals for all direct reports.">
    • Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.">
    • Communicate policies, processes, and important information to all direct reports.">
    • Facilitate staff engagement and address grievances effectively.">
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    Equipment and Training:

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    • Ensure allocated equipment is properly maintained, focusing on serviceability and cleanliness.">
    • Maintain a sufficient number of qualified personnel for key roles, such as equipment operators.">
    • Hold regular coaching sessions with direct reports to support their development.">
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    Client Management:

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    • Respond to client service calls promptly during shift duty.">
    • Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.">
    • Perform any other duties assigned by management.">
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    Additional Duties:

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    • Perform Operations Supervisor responsibilities when required.">
    • Attend Ops meetings for performance reviews and business/operations updates.">
    • Lead operational/service improvement or business development projects as assigned.">
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    Requirements:

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    • Minimum 3 years of managerial experience in airport terminal operations or operations management.">
    • Diploma/Degree in Science/Engineering from a recognized university preferred.">
    • Possess excellent interpersonal, communication, and organizational skills.">
    • Adaptable to change and a good team player.">
    • Able to work on Shift Duty.">
    • Proficient in Microsoft Office.">
    • Able to obtain an Airport Pass (Airside).">
    • Project Management skills are an added advantage.">
    • Familiarity with Changi Airport terminal operations is an added advantage.">