ServiceNow Platform Specialist

4 days ago

Singapore beBeeServiceNow Full time $90,000 - $120,000
Job Title: ServiceNow Platform Professional

We are seeking a skilled ServiceNow Platform Professional to join our team. As a key member of our organization, you will play a critical role in configuring, managing, and maintaining the ServiceNow platform to ensure optimal functionality and performance.

Your primary responsibilities will include investigating and diagnosing issues, identifying root causes, and providing timely support to end-users by resolving issues and working on tickets as needed.

Collaborating with the ServiceNow team members, you will assist in platform upgrades, apply patches, develop workflows, conduct testing, and contribute to solution development.

Key Responsibilities:
  • Configure, manage, and maintain the ServiceNow platform to ensure optimal functionality and performance.
  • Investigate and diagnose issues, identify root causes, and provide timely support to end-users by resolving issues and handling tickets.
  • Collaborate with ServiceNow team members to assist in platform upgrades, apply patches, and develop workflows.
  • Conduct testing and contribute to solution development for platform enhancements.

You will also be responsible for monitoring and maintaining core data on the platform (users, groups, locations) and overseeing overall platform health and performance to address issues proactively.

Additionally, you will participate in system testing for service request workflows, automations, configurations, and other development work to ensure quality and reliability.

Required Skills and Qualifications:

To succeed in this role, you will need the following skills and qualifications:

  • Bachelor's degree or equivalent work experience; 8 to 11 years of ServiceNow administration experience.
  • Proficiency in ServiceNow modules such as ITSM, Knowledge, Role Management, ACLs, user management, and group management.
  • Knowledge of JavaScript, GlideScript, REST, XML, and other relevant technologies.
Benefits:

This is an exciting opportunity to join our team and contribute to the success of our organization. We offer a range of benefits, including:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.
  • Professional development and growth opportunities.
About Us:

We are a dynamic and innovative organization that values teamwork, collaboration, and continuous improvement. We are committed to delivering exceptional results and making a positive impact in our industry.

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