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Advanced ServiceNow Developer

2 weeks ago

Singapore beBeeExpert Full time $90,000 - $120,000
Job Title: ServiceNow ITOM Specialist

As a seasoned ServiceNow expert, you will play a pivotal role in enhancing our platform to streamline operations and manage IT assets effectively.

Job Description

Design, develop, and implement ITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions within the ServiceNow platform.

Collaborate with stakeholders to gather requirements and ensure alignment with business needs.

Configure and customize ServiceNow applications and modules, including Discovery, Asset Management, and Configuration Management Database (CMDB).

Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.

Create new custom patterns as required for Discovery.

Understand infrastructure components and their integration within ServiceNow.

Integrate ServiceNow with other tools and systems using APIs and web services.

Conduct testing and quality assurance to ensure the reliability of developed solutions.

Provide ongoing support and troubleshooting for ServiceNow applications and services.

Ensure compliance with ITIL best practices and organizational policies.

Document solutions, processes, and changes for knowledge management and training purposes.

Stay updated on ServiceNow features and enhancements to leverage new capabilities.

Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 6+ years of experience in ServiceNow development and administration.
  • Strong expertise in ITOM and ITAM processes and best practices.
  • Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS) and related technologies.
  • Experience with ServiceNow modules, particularly Discovery and Asset Management.
  • Familiarity with ITIL framework and its application within ServiceNow.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, with the ability to work effectively with cross-functional teams.
Benefits

This is a mid-senior level, full-time position with excellent opportunities for growth and professional development.

The ideal candidate will be working closely with various stakeholders to design and implement ITOM and ITAM solutions within the ServiceNow platform.

You will have the opportunity to work with cutting-edge technology and participate in shaping the company's IT strategy.