Insurance Policy Advocate

4 days ago


Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time
Job Opportunity

We are seeking a skilled Insurance Policy Advocate to join our team at EVO OUTSOURCING SOLUTIONS PTE. LTD.

Job Overview
The Insurance Policy Advocate will be responsible for supporting policyholders and Financial Representatives by resolving policy-related issues. This role involves addressing customer queries, handling feedback and complaints, and providing excellent customer service while adhering to regulatory standards.

Key Responsibilities:
  • Resolve policy-related issues and provide timely support to customers.
  • Handle customer feedback, appeals, and minor complaints in a professional manner.
  • Collaborate with other teams, such as Digital Communications and Call Centres, as needed.
  • Perform tasks assigned by the Section Head and rotate among Service Centres.

Requirements:

To be successful in this role, you should have:
  • A GCE 'A' Level, Diploma, or Degree; insurance certifications (e.g., BCP, PGI) preferred.
  • 1-2 years of customer service experience, preferably in insurance or banking.
  • Strong customer focus, integrity, and ability to work independently.
  • Proficiency in Microsoft Office applications.

About Our Company
EVO OUTSOURCING SOLUTIONS PTE. LTD. is a leading provider of outsourcing solutions. We offer a competitive salary package and opportunities for career growth and development.

Salary Information:
We offer a competitive salary of SGD 40,000 - SGD 60,000 per annum, depending on experience and qualifications. Benefits include medical and dental insurance, paid annual leave, and training and development opportunities.

Why Join Us?
We are committed to delivering exceptional customer service and providing a supportive work environment. If you are a motivated and customer-focused individual who is passionate about insurance and customer service, we encourage you to apply.

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