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Operations Manager for Business Growth

2 weeks ago

Singapore Eurofragance, S.L. Full time

Welcome to Eurofragance, S.L., a global company that is part of the exciting world of smells and fragrances. We are constantly growing and expanding, offering you the opportunity to develop your career with top professionals.

You will be part of a multicultural environment where you can practice your language skills and feel proud to play a role in society through our Corporate Social Responsibility policy and commitment to the Environment.

Job Description

The Business Operations Manager will support the General Manager in executing business strategies, optimizing sales and marketing operations, and ensuring smooth day-to-day activities across teams.

This role includes managing schedules, tracking performance metrics, coordinating meetings, and providing administrative support to improve business efficiency.

Main Job Functions
  • Collaborate with the General Manager to execute sales and marketing strategies and track progress with regular reporting.
  • Monitor key performance indicators (KPIs), such as sales targets, conversion rates, and marketing ROI, to gauge performance.
  • Oversee CRM tools and provide real-time updates on customer data.
  • Organize and prioritize the General Manager's calendar, ensuring meetings and tasks are well-managed.
  • Prepare daily/weekly agendas, ensuring proper time allocation and buffer time for urgent matters.
  • Schedule and confirm meetings, prioritizing discussions around sales, marketing, and operations.
  • Prepare meeting agendas, capture action points, and ensure timely follow-up.
  • Serve as a liaison between the General Manager and departments, ensuring effective communication and smooth workflows.
  • Create concise reports summarizing key metrics such as sales data, campaign performance, and customer feedback.
  • Maintain organized documentation (contracts, proposals, marketing materials) for easy access.
  • Address operational issues, customer complaints, or vendor coordination as needed.
  • Anticipate upcoming needs (e.g., events, bottlenecks) and ensure readiness.
  • Implement systems to ensure timely task completion and follow-up.
  • Assist with travel arrangements and logistics when needed to support the General Manager.