Luxury Hotel Concierge Specialist

1 day ago


Singapore BIDEFORD HOUSE PTE. LTD. Full time
Job Overview

BIDEFORD HOUSE PTE. LTD. is seeking a highly skilled and experienced Luxury Hotel Concierge Specialist to join our team at COMO Orchard in Singapore. The successful candidate will be responsible for providing exceptional service to our guests, handling their queries and requests with professionalism and efficiency.

Key Responsibilities
  • Welcoming guests professionally and making a warm first impression.
  • Handling all guests' queries or requests in a polite and efficient manner.
  • Coordinating the movement of luggage, including temporary and long-term storage, as well as lost baggage.
  • Providing high-quality service within the department and demonstrating a thorough knowledge of the hotel and local area.
  • Staying informed about events and activities taking place within and outside the hotel.
  • Ensuring smooth traffic flow by providing door service, entrance to the hotel, and driveway assistance.
  • Complying with Front Office systems and procedures, as well as company policies.
  • Organizing taxi services and assisting with airport transfers.
  • Familiarizing oneself with emergency procedures and responding accordingly.
  • Identifying and resolving problems in a professional manner.
  • Maintaining designated lobby stations according to company standards and checking them every 30 minutes or as needed.
  • Ensuring that all Leading Quality Assurance guidelines are met and exceeded, whenever possible.
  • Assisting the Front Office team with tasks as required.
  • Exceeding guests' expectations in every task provided.

Requirements
  • Diploma in Hospitality is an advantage.
  • A minimum of 2 years of experience in Front Office or Concierge roles, preferably in a luxury hotel environment.
  • Knowledgeable about the city, tours, and excursions to provide recommendations to guests.
  • Possessing a professional demeanor with excellent communication and interpersonal skills.

Salary and Benefits
The estimated salary for this position is SGD $45,000 - $60,000 per annum, depending on qualifications and experience. In addition to a competitive salary, we offer a range of benefits, including opportunities for career growth and development, a dynamic work environment, and access to exclusive employee discounts.

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