Executive Director, Luxury Sales

3 weeks ago


Singapore Inchcape plc Full time

You will be reporting directly to the Chief Operating Officer, responsible for the overall success of the Lexus brand in the market in terms of sales performance and market share growth.

Key Responsibilities:

  • Develop and implement business strategies and operational plans to achieve sales targets and market share growth in accordance with the company's strategic objectives.
  • Formulate and execute go-to-market propositions to drive sales performance and achieve annual operation plans.
  • Lead and manage a team of sales professionals to drive business outcomes through strong stakeholder management and leadership skills.
  • Collaborate with the OEM partner to achieve sales performance and market share goals for the brand.
  • Oversee the customer experience to ensure it meets brand standards and creates a positive experience for customers.
  • Handle customer inquiries, feedback, and complaints, and develop innovative solutions to mitigate problems and improve customer satisfaction.
  • Ensure showroom operations are maintained at optimal and compliant levels.
  • Participate in functional-related ad-hoc projects and duties as assigned, and collaborate with cross-functional teams to achieve targets and objectives.

Requirements:

  • Proven track record of leadership and managerial skills, with a strong focus on customer service.
  • Minimum 8 years of experience in sales and people management roles.
  • Experience in the luxury retail industry is highly desirable.
  • Strong leadership skills to lead, motivate, and manage sales teams, with excellent verbal and written communication skills and attention to detail.
  • A team player who takes ownership of actions and anticipates future challenges to drive the team to meet company objectives.

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