Loan Recovery Specialist
1 week ago
**Loan Recovery Specialist Role**
We are seeking a skilled Loan Recovery Specialist to join our team at SHOPEE SINGAPORE PRIVATE LIMITED. As a Loan Recovery Specialist, you will be responsible for designing and implementing consumer and SME loan collection strategies regionally.
About the Position
- Design and implement consumer and SME loan collection strategies regionally, including workflow design, phone collection, site collection, legal procedures, outsourced management, and more.
- Collaborate with local teams to consolidate CRM system requirements and oversee implementation plans with Product/Development teams.
- Manage Auto-Dialler systems, setting KPIs, monitoring reports, managing parameters, aligning call strategies, and initiating enhancements.
- Study business operations and local markets to determine competitive outlooks.
- Regularly communicate with local collection teams, travel to local markets, and provide training.
- Conduct data analysis, create UAT plans, monitor key performance indicators, present findings, and recommend actions to senior management.
Key Requirements
- Bachelor's Degree in a relevant field.
- Experience in data management and analytical thinking.
- Ability to work with ambiguity and lead analytics projects.
- Strong communication skills.
- Proficiency in SQL, Python, or SAS is preferred.
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