ERP System Manager
7 days ago
Job Title: ERP System Manager
BASE CAMP RECRUITMENT PTE. LTD. is seeking an experienced ERP System Manager to lead the support team, ensuring efficient operation and support to customers.
Estimated Salary: SGD 120,000 - SGD 180,000 per annum (base salary x 12 + variable benefits)
Key Responsibilities:
- Team Management: Manage a team of technical professionals to ensure timely issue resolution, optimize system performance, and maintain high-quality customer experience.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to troubleshoot and resolve complex issues, drive process improvements, and implement best practices.
- System Maintenance: Oversee system upgrades, patches, and performance monitoring to ensure seamless operations and minimize downtime.
- User Training and Adoption: Develop support processes, provide user training, and enhance system adoption to drive business growth and efficiency.
- SLA Compliance: Ensure compliance with service level agreements (SLAs) and monitor system performance to meet or exceed customer expectations.
Requirements:
- Minimum Qualifications: Diploma or Bachelor's degree in IT, Business Administration, or related field.
- Experience: Minimum 5 years of ERP support experience, with at least 2 years in a managerial role; SAP B1 preferred.
- Key Skills: Strong knowledge of ERP, excellent troubleshooting, leadership, and communication skills, ability to manage multiple priorities, deliver under pressure, and drive process improvements.
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