Digital Contact Centre Representative

6 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Digital Contact Centre Representative to join our team at PERSOLKELLY SINGAPORE PTE. LTD.

About the Role

This is a 6-month contract position with the possibility of extension or conversion to a permanent role, working in Kallang Sector. The successful candidate will be responsible for providing exceptional customer service through various communication channels, including phone calls, emails, and live chats.

Main Responsibilities

The key duties of this role include:
  • Responding to customer inquiries and resolving issues efficiently.
  • Managing multiple conversations simultaneously, prioritizing tasks effectively, and meeting productivity targets.
  • Maintaining accurate records of customer interactions and updating databases accordingly.


Requirements

To succeed in this position, you will need to possess excellent verbal and written communication skills, as well as the ability to work independently while being a cohesive team member. A minimum of one year of relevant customer service experience is required, along with proficiency in Microsoft Office applications.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of SGD $3000 per month, commensurate with industry standards. This is a fantastic opportunity to develop your skills, gain valuable experience, and advance your career in a dynamic and supportive environment.

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