Technical Business Analyst

2 weeks ago

Singapore DEEGIT ASIA PTE. LTD. Full time
Job Title: Technical Business Analyst

At DEEGIT ASIA PTE. LTD., we are seeking a highly skilled Technical Business Analyst to join our team. As a Technical Business Analyst, you will play a critical role in bridging the gap between business needs and technical solutions.

Key Responsibilities:
  • Requirements Gathering and Analysis: Work with business stakeholders to gather and document detailed business requirements, analyze and translate business requirements into functional and technical specifications, and identify gaps and opportunities for process improvements.
  • Solution Design and Implementation: Collaborate with technical teams to design, develop, and implement technology solutions that meet business needs, ensure that proposed solutions are aligned with business objectives and requirements, and conduct feasibility studies and impact analysis for new initiatives.
  • Stakeholder Management: Serve as a liaison between business stakeholders and technical teams, facilitate communication and collaboration between various departments, and manage stakeholder expectations and ensure alignment on project goals and deliverables.
  • System Configuration and Integration: Configure and customize software applications to meet business and client requirements, ensure seamless integration of new systems with existing infrastructure, and perform system testing and validation to ensure functionality and performance.
  • Documentation and Training: Create and maintain detailed documentation, including requirements, process flows, and technical specifications, develop training materials and conduct training sessions for end-users, and provide ongoing support and troubleshooting for implemented solutions.
  • Project Management: Assist in the planning and execution of technology projects, monitor project progress and ensure timely delivery of milestones, and identify and mitigate project risks and issues.
Requirements:
  • Academic Qualifications: Master's or Bachelor's Degree in Business Management
  • Experience: Proven experience as a Business Analyst, experience in system implementation, configuration, and integration, knowledge of service, customer service, hospitality industry-specific business processes, operations, and practices, and minimum 5 years hands-on hospitality operational experience.
  • Technical Skills: Proficient in business analysis tools and techniques, strong understanding of software development lifecycle (SDLC), experience with ERP systems, CRM platforms, PMS applications, or other enterprise applications, and basic understanding of system architecture and networks.
  • Soft Skills: Excellent analytical and problem-solving skills, strong communication and interpersonal skills, ability to work effectively with cross-functional teams, attention to detail, and ability to manage multiple tasks simultaneously.
Preferred Qualifications:
  • Experience with Agile and Scrum methodologies
  • Strong exposure and hands-on experience in customer service industry or a hospitality background (Minimum 5 years)
  • Proficient in understanding consumer behaviour and able to drive marketing initiatives

We are looking for a highly skilled and experienced Technical Business Analyst to join our team at DEEGIT ASIA PTE. LTD. If you have a passion for business analysis and technical solutions, we encourage you to apply for this exciting opportunity.

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