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Strategic Technical Services Leader

2 weeks ago

Singapore beBeeTechnical Full time $2,000,000 - $2,500,000
Unlock Your Potential as a Technical Services Manager

We are seeking an experienced Technical Services Manager to join our Professional Services team. As a key member of our team, you will be responsible for leading and managing the Americas West Technical Services team, ensuring alignment with global Professional Services objectives.

Your primary focus will be on driving customer success by overseeing onboarding, SOW delivery, support packages, and strategic services throughout the customer journey. You will also be responsible for maximizing team productivity by managing resource allocation, utilization, and compliance with standard operating procedures.

This role requires a strong leader who can develop and coach team members through goal setting, performance management, and continuous enablement. You will need to recruit and grow talent, supporting hiring, onboarding, and career development to build a high-performing and accountable team.

In addition, you will represent Technical Services in customer strategy sessions, QBRs, internal planning, and company-wide events. You will manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering to support expansion, resolve escalations, and influence roadmap development.

You will track and report on key metrics such as team and individual VMTs and project performance through tools like Sigma, providing regular updates to leadership. Contribute to services offerings by helping define packages, enabling cross-functional teams, and assisting Sales with preparing customers for the onboarding phase.

You will develop deep expertise in Workato's proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology. Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal strategy and enablement.

Key Qualifications
  • 5+ years of leadership experience managing technical delivery teams within a software company, strategic consulting firm, or large-scale systems integrator
  • 5+ years of hands-on consulting experience in solution design and implementation, including integration throughout the delivery lifecycle
  • 2+ years of project or program management experience, including overseeing scope, timelines, and stakeholder engagement
  • 2+ years managing global, distributed teams across multiple time zones and work schedules
What We Offer

We offer a dynamic and innovative work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a meaningful impact. If you are a motivated and talented professional looking to take your career to the next level, we encourage you to apply.

Please submit your resume, cover letter, and any other relevant documents to us. We look forward to reviewing your application and discussing how you can contribute to our team's success.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will have a proven track record of success in similar roles and be able to demonstrate their technical expertise and leadership abilities.