Vice President of Guest Experience

2 hours ago


Singapur, Singapore Wildlife Reserves Singapore Full time
Job Title: Vice President, Guest Experience

Mandai Wildlife Group is dedicated to delivering exceptional guest experiences that inspire a deeper connection with wildlife and nature. As Vice President, Guest Experience, you will play a critical role in shaping the future of our guest experience strategies and ensuring that every interaction with our organization reflects our commitment to excellence.

Main Responsibilities:
  • Develop and implement a comprehensive omnichannel guest experience strategy aligned with Mandai Wildlife Group's purpose and vision.
  • Lead the experience design function to innovate and create seamless omnichannel guest experiences across all touch points.
  • Collaborate closely with cross-functional teams to ensure a seamless guest experience across all touchpoints and initiatives are efficiently implemented and sustained.
  • Champion and instil a guest-centric culture ensuring that all employees consider guest satisfaction in their roles, especially across key guest touchpoints.
  • Develop and implement customer care strategies to deliver best in class support and services to our guests at the Mandai contact centre.
Requirements:
  • At least 15 years of experience in omni-channel guest experience management in hospitality, attractions, or other related industries.
  • Demonstrated strong track record in developing and implementing guest experience strategies with measurable impactful outcomes in guest satisfaction.
  • Exceptional people leader with the ability to build, inspire and nurture teams to achieve excellence across the organisation.


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