Admissions Process Lead

4 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About NTU

Nanyang Technology University (NTU) is a leading institution dedicated to delivering exceptional education and research experiences. As a Manager, Graduate Admissions, you will have the opportunity to contribute to the development of our graduate programs and ensure that prospective students receive top-notch support.

Job Summary

This role involves overseeing the admissions process for local and postgraduate students, managing communication plans, and analyzing market trends to inform strategic decisions. If you possess excellent analytical skills, a strong understanding of customer service principles, and the ability to work collaboratively with various stakeholders, we encourage you to apply.

Key Responsibilities
  • Develop and implement comprehensive strategies to attract local and postgraduate students to our university programs.
  • Collaborate with faculty members and staff to manage the admissions process for local and postgraduate students, ensuring seamless communication and coordination.
  • Create and maintain effective communication plans to promote our university programs to internal and external stakeholders, as well as potential students.
  • Analyze market trends, existing partnerships, and services to evaluate their impact on local enrollment numbers and develop reports to support strategic decision-making.
  • Provide exceptional customer service to students, faculty members, and managers by ensuring clarity on all local and postgraduate admission requirements, processes, and changes.
  • Supervise support staff to guarantee adherence to procedures and guidelines for providing advice and information to prospective students while maintaining high levels of customer satisfaction.
Requirements
  • Bachelor's degree from a recognized university in any related field.
  • A minimum of 4 to 6 years of supervisory and related work experience preferred.
  • Strong data analytics skills and proficiency in using Power BI would be an added advantage.
  • Meticulous attention to detail and the ability to work efficiently under pressure.
  • Energetic, resilient, and receptive to change.
  • High integrity and a service-oriented mindset.


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