Technical Support Specialist

1 week ago

Singapore beBeeApplicationLifecycleManagement Full time $80,000 - $120,000

Job Title: Application Lifecycle Management Specialist

Description:

We are seeking a skilled Application Lifecycle Management (ALM) Specialist to join our team. As an ALM Specialist, you will be responsible for providing technical support services for our DevSecOps/Integrated Application Lifecycle Management (iALM) system.

Responsibilities include monitoring and maintaining iALM applications and its infrastructure in production and non-production environments, troubleshooting and resolving iALM incidents raised by users as per SLA, creating DevSecOps workflows based on the ALM workflows, setting up new user accounts and profiles, liaising with the iALM product IT support when necessary, ensuring integration and connectivity of iALM with other systems, providing training for users on updated iALM workflows, features, and recommending best practices, supporting users to publish documents and create templates, migrating from iALM applications to recommended tools, recommending optimal processes and workflows customized to achieve better system performance, reviewing and updating user guides on new application features and its usage, and reporting weekly status on issues status and system resources utilization.

Requirements:

To succeed in this role, you must have a tertiary qualification in Information Technology or Engineering and possess technical skills in scripting for iALM applications, GitLab, Jira, Confluence, and other DevSecOps tools. You should also have an understanding of Software Development Lifecycle (SDLC)/QA processes, at least 2 years' experience of maintaining DevSecOps system/ALM application such as Microfocus/OpenText solutions will be added advantage, good analytical and problem-solving skills, worked in user-centric environment with focus on quality delivery, ability to work with minimal supervision under tight schedules, able to work well both independently and in a team, and good written and verbal communication skills.

Benefits:

This is a great opportunity to work with cutting-edge technology and contribute to the development of our ALM system. If you are passionate about delivering high-quality results and working collaboratively as part of a dynamic team, we encourage you to apply for this position.

Others:

Please note that only shortlisted candidates will be notified.

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