Part-time Customer Service Representative

19 hours ago


Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time
About the Role

We are seeking a Part-time Customer Care Officer to join our team at EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. The successful candidate will be responsible for attending to walk-in customers and incoming phone/email enquiries, providing professional course consultation and excellent customer service to prospective customers, working closely with the Operations Manager in student placements and scheduling of classes, communicating and coordinating with customers in ensuring prompt follow-up and closure for all enquiries, processing student registrations and payments, corresponding with existing customers through phone, text messages, emails and letters, performing a variety of administrative duties in support of the day-to-day operations, and ensuring the safety and appropriate behaviour of students at the centre.

Key Responsibilities
  • Attend to walk-in customers and incoming phone/email enquiries
  • Provide professional course consultation and excellent customer service to prospective customers
  • Work closely with the Operations Manager in student placements and scheduling of classes
  • Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
  • Process student registrations and payments
  • Correspond with existing customers through phone, text messages, emails and letters
  • Perform a variety of administrative duties in support of the day-to-day operations
  • Ensure the safety and appropriate behaviour of students at the centre

Requirements
  • Fluent in English and Mandarin, to handle both English and Mandarin speaking customers
  • Confident and tactful in handling customer's needs
  • Passionate in providing excellent customer service
  • Possess good communication skills
  • Must love children and comfortable working around them
  • Possess a cheery and pleasant disposition
  • Meticulous and systematic with administrative procedures
  • Has a good eye for details
  • Excellent team player with a people-oriented personality
  • Proficient in Microsoft Word, Excel and other administrative applications
  • Applicants with experience working in tuition or enrichment centres have an added advantage

Working Arrangements
  • Working hours: Saturday and Sunday from 8.30 am to 7.00 pm, weekday (adhoc basis)
  • Work locations: Any one of the following centres
  • Pasir Ris Sports Centre
  • Our Tampines Hub
  • 135 East Coast Road
  • Ang Mo Kio Hub
  • The Woodleigh Mall
  • Safra Choa Chu Kang
  • Anchorvale Village

Compensation and Benefits
  • Salary: $12 per hour for Weekday / $15 per hour for Weekend

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