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Temporary Booking Support Assistant
2 weeks ago
Seeking a Temp PSA to support our booking office.
Key Responsibilities:- Maintain service standards for scheduling and bed booking calls.
- Follow established appointment scheduling procedures and guidelines.
- Effectively disseminate hospital and departmental updates.
- Ensure timely response to customer inquiries within 3 rings or 30 seconds using standard greetings.
- Apply service recovery protocols in handling difficult customers.
- No prior experience is required.
Additional Information
- Perform other tasks as assigned by management.