Application Support Specialist
2 weeks ago
At INFORMATION DEVELOPMENT SINGAPORE PTE. LTD., we are seeking a highly skilled L2 Application Production Support professional to join our team.
Key Responsibilities:- Provide efficient application support on the Boomi platform and other application platforms to enhance customer satisfaction through prompt issue resolution.
- Reduce the number of escalations to L3, client production data migrations, and production DB management.
- Work in the bank's operations/availability management, incident management, problem management, change management, service request management, release & deployment management, capacity management, knowledge management, continual service improvement, and utility management.
- Degree in Computer Science, Engineering, Information Systems, or related disciplines.
- Minimum 3 years of working experience in Application support or L2 support.
- Prior experience in application development, maintenance, support, and deployment will be advantageous.
- Application Architecture
- Postgres
- Verbal Communication
- Oracle
- Change Management
- Technical Writing
- Knowledge Management
- MySQL
- Agile Methodologies
- Application Development
- Scripting
- SQL Query
- Attention to Detail
- Problem Management
- Application Support
- Analytical Problem Solving
- Customer Satisfaction
- Cloud
- Databases
- Incident Management
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