Application Support Specialist

2 weeks ago


Singapore INFORMATION DEVELOPMENT SINGAPORE PTE. LTD. Full time
Job Title: L2 Application Production Support

At INFORMATION DEVELOPMENT SINGAPORE PTE. LTD., we are seeking a highly skilled L2 Application Production Support professional to join our team.

Key Responsibilities:
  • Provide efficient application support on the Boomi platform and other application platforms to enhance customer satisfaction through prompt issue resolution.
  • Reduce the number of escalations to L3, client production data migrations, and production DB management.
  • Work in the bank's operations/availability management, incident management, problem management, change management, service request management, release & deployment management, capacity management, knowledge management, continual service improvement, and utility management.
Requirements:
  • Degree in Computer Science, Engineering, Information Systems, or related disciplines.
  • Minimum 3 years of working experience in Application support or L2 support.
  • Prior experience in application development, maintenance, support, and deployment will be advantageous.
Desirable Skills:
  • Application Architecture
  • Postgres
  • Verbal Communication
  • Oracle
  • Change Management
  • Technical Writing
  • Knowledge Management
  • MySQL
  • Agile Methodologies
  • Application Development
  • Scripting
  • SQL Query
  • Attention to Detail
  • Problem Management
  • Application Support
  • Analytical Problem Solving
  • Customer Satisfaction
  • Cloud
  • Databases
  • Incident Management


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