
Help Shape the Future of Muslim Family Institutions
2 weeks ago
We are seeking a Customer Service Professional to join our team in shaping the future of Muslim family institutions in Singapore.
The ideal candidate will have experience in delivering exceptional customer service and be proficient in navigating computerised systems and new technologies.
Key Responsibilities:
- Perform essential administrative tasks such as managing clients' records and maintaining accurate documentation to support day-to-day operations.
- Process and verify all types of Registry or Inheritance related electronic filings.
- Provide prompt and professional responses to clients' inquiries via email/system, and ensuring their needs are met with effective solutions.
- Use efficiently, a range of systems including but not limited to the Syariah Case Management System 2 (SCMS2), Queue Management System (QMS), Video Conference Facility (VCF), Webex for daily operations and case management.
- Provide any other support with administrative functions and departmental projects/events, contributing to the successful operations of the organisation.
- Foster a positive, empathetic, and professional attitude toward all clients, ensuring their needs are addressed with care and attention.
Experience: Relevant 2 years' experience in customer service or a related field.
Skills: Customer Relationship Management (CRM) platforms, Microsoft Office (particularly Word and Excel), web browsers (e.g., Internet Explorer, Chrome), strong verbal and written communication skills, and strong data analytical skill.
Personal Traits: Strong organisational skills, keen attention to detail, able to manage multiple tasks effectively, good communication and interpersonal skills, ability to work independently and as part of a team, knowledge of digitalisation trends and tools is an advantage.
BenefitsJoin a dynamic and supportive team that values your growth and development.
Opportunities for career advancement and professional growth.
OthersContribute to the success of a respected organisation that makes a real difference in people's lives.
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