Medical Operations Specialist
2 days ago
This is an exciting opportunity to leverage your medical assistance case management experience to professionally support our travelling and domestic populations. You will be working closely with the Global Operations Coordinators (GOC) and delivering seamless assistance services.
Key Responsibilities:- Managing all elements of ongoing and complex cases through to completion, including outpatient, inpatient, medical transportation cases, air ambulance and commercial repatriations, repatriation of mortal remains, high-cost cases, vulnerable cases, and billing cases.
- Delivering professional medical and network-led Medical Assistance services in line with client Standard Operating Procedures (SOPs) and protocols.
- Working closely with the Global Operations Coordinators in line with First Call Desk (FCD) SOPs.
- Work systematically through cases to completion to support case volumes and activity.
- Ensure all billing and finance elements are complete, including authorization of expenses and invoice settlement.
- Support with inbound calls and Global Operations Coordinator activities in line with business needs.
- Previous demonstrated experience working as a Medical Assistance Coordinator/ Global Operations Coordinator, managing all case types effectively.
- Ability to work well under pressure in a fast-paced environment whilst supporting others.
- Demonstrated ability to take ownership of problems and resolve them.
- Effective time management and the ability to prioritize workload.
- Excellent communication skills – verbal, written, and interpersonal in both German and English.
This role offers a fulfilling and challenging career path, where you will have the opportunity to grow professionally and personally. As a Medical Operations Specialist, you will be part of a dynamic team that values collaboration, innovation, and excellence.
Other Opportunities:This role also provides opportunities for professional development and growth, including training, coaching, and mentoring programs. You will have the chance to work with a talented team of professionals who are passionate about making a difference.
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