Bellman - Hotel Services Coordinator

2 days ago


Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time
Company Overview
The Capitol Kempinski Hotel Singapore is a renowned hospitality establishment, dedicated to providing exceptional service and unforgettable experiences for its guests. Our commitment to excellence is evident in every aspect of our operations, from the warm welcome our guests receive upon arrival to the meticulous attention to detail that ensures their stay is nothing short of spectacular.

Salary and Benefits
We offer a competitive salary range of SGD $2,500 - $3,000 per month, commensurate with experience, plus an attractive benefits package that includes medical, dental, and vision coverage, as well as opportunities for professional growth and development.

Job Description
We are seeking a skilled Bellman to join our team, responsible for delivering exceptional guest service and ensuring a seamless experience for our valued patrons. Key responsibilities include:
  • Welcome guests upon arrival and assist them with luggage delivery to their rooms, maintaining the highest standards of efficiency and timeliness.
  • Educate first-time guests on hotel services and facilities, taking the time to explain everything they need to know for a comfortable stay.
  • Maintain knowledge of hotel products and services, tourist attractions, and business travel information to provide informed recommendations to guests.
  • Respond promptly to guest requests, referring complex issues to relevant staff when necessary, and following up to ensure satisfaction.
  • Collect luggage from guest rooms and store it securely until departure.
  • Be visible in the lobby entrance area, offering assistance to guests carrying luggage and promoting a culture of helpfulness and care.
  • Store guest luggage in the designated area, handling it with care and attention to detail.

Requirements and Qualifications
To succeed in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A background in front office or hospitality is preferred, along with proficiency in multiple languages and adaptability to diverse situations. Additionally, you should be physically fit, able to lift heavy objects, and possess a genuine passion for delivering outstanding customer service.

Benefits and Opportunities
In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career advancement, professional growth, and personal development. Our team is dedicated to fostering a culture of respect, inclusivity, and teamwork, ensuring that every employee feels valued and supported in their role. Whether you're looking to enhance your skills, expand your network, or simply find a fulfilling career, we invite you to join our dynamic team at The Capitol Kempinski Hotel Singapore.
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