Hotel Operations Coordinator
7 days ago
At HOTEL ROYAL LIMITED, we are seeking an experienced and skilled Front Office Executive to join our team. The ideal candidate will possess excellent customer service skills and the ability to work effectively in a fast-paced environment.
Job DescriptionThe Front Office Executive will assist the Front Office Manager in ensuring the smooth operation of the Front Office Department. Key responsibilities include:
- Supervising the Guest Service Agent, Communications Officers, Cashiers, and Bellman to ensure efficient front desk operations.
- Providing exceptional guest services to all guests making inquiries at the front office counters.
- Escorting VIP guests to their rooms and showing them the amenities within the rooms.
- Maintaining accurate records of room availability to optimize operations.
- Assisting guests with check-in and check-out registration, ensuring a seamless experience.
- Offering concierge services to guests during their stay, enhancing their overall experience.
To be successful as a Front Office Executive, you must:
- Hold a Certificate or Diploma in Hotel Accommodation from SHATEC or any local training institution.
- Possess at least 2-3 years of experience in a similar capacity in the hotel industry.
- Demonstrate excellent customer service skills, particularly in handling large group check-in and check-out services.
HOTEL ROYAL LIMITED offers a competitive salary package, including:
₹80,000 - ₹120,000 per annum, depending on experience
A comprehensive benefits program, including health insurance, retirement savings, and paid time off.
Ongoing training and development opportunities to enhance your skills and knowledge.
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