Fraud Prevention Specialist

3 weeks ago


Singapur, Singapore Interactive Brokers Full time
Job Description

Job Summary

We are seeking a highly skilled Fraud Prevention Specialist to join our team at Interactive Brokers. As a key member of our security team, you will be responsible for proactively handling client inquiries, managing security protocols, and escalating suspicious activity to our security team.

Key Responsibilities

  • Proactively handle client inquiries via phone and video verification, ensuring timely and accurate resolution of issues.
  • Manage escalations of client inquiries related to our security system, providing expert guidance and support.
  • Collaborate with our security team to identify and mitigate potential security risks, ensuring the integrity of our systems and data.
  • Develop and maintain strong relationships with clients, providing exceptional customer service and support.

Qualifications and Skills

  • 2+ years of experience in a fraud prevention or security role, with a strong background in application security.
  • Bachelor's degree in a STEM field (Science, Technology, Engineering, and Mathematics).
  • Excellent analytical and problem-solving skills, with the ability to navigate complex technical issues.
  • Strong communication and interpersonal skills, with the ability to engage with clients and colleagues at all levels.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • Proficiency in Windows and macOS operating systems, as well as basic office applications.
  • Experience with iOS and Android smartphone operating systems, with a strong understanding of mobile security.
  • Fluency in English and Mandarin, with the ability to communicate effectively with clients and colleagues.

Company Benefits

  • Competitive salary and annual performance-based bonus.
  • Comprehensive medical insurance, including dental and specialist coverage.
  • Annual leave package, including paid time off and holidays.
  • Hybrid work arrangement, with the flexibility to work from home or in our office.
  • Opportunities for career progression and job scope expansion in a global company with a growing local presence.

What We Offer

  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Opportunities for professional growth and development, with a range of training and development programs available.
  • A competitive salary and benefits package, with a focus on rewarding and retaining top talent.
  • A hybrid work arrangement, with the flexibility to work from home or in our office.


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