Fraud Prevention Specialist

1 month ago


Singapur, Singapore Interactive Brokers Full time
Job Title: Fraud Prevention Analyst

Interactive Brokers is seeking a highly skilled Fraud Prevention Analyst to join our team. As a Fraud Prevention Analyst, you will be responsible for proactively handling client exceptional inquiries, handling escalations of client inquiries, problem management, and handling escalations of suspicious client activity or behavior.

Responsibilities:
  • Proactively handle client exceptional inquiries via call backs, verbal and video client verification;
  • Handle escalations of client inquiries pertaining to IBKR's security system via tickets;
  • Problem management with focus on security protocols and practices;
  • Handle escalations of suspicious client activity or behavior to IBKR's security team.
Qualifications and Skills:
  • 2+ years experience in an information or fraud prevention role with application security;
  • BSc in STEM areas (Science, Technology, Engineering and Mathematics;
  • Good mastery of Windows and/or macOS computer systems and basic office applications;
  • Experience and advanced user knowledge of both iOS and Android smart phone operating systems;
  • Languages: Good English and Mandarin. Any additional language is a plus;
  • Analytical approach to problem solving;
  • Organized, practical, good attention to detail;
  • Excellent communication (spoken and written) and interpersonal skills;
  • Ability to engage and maintain a conversation with clients;
  • Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist;
  • Ability to learn and adapt to new information and technology platforms;
  • Navigating multiple computer applications while interacting with clients;
  • Personality: Self-confident, open, extroverted, flexible and able to work independently in a team-oriented environment;
Company Benefits & Perks:
  • Competitive Salary, annual performance-based bonus and stock grant;
  • CPF Contributions;
  • Excellent medical insurance, including dental, specialist and in-patient;
  • Competitive package of Annual Leave;
  • Daily lunch ordered in house with fully stocked kitchen;
  • Modern offices with multi-monitor setups;
  • Corporate discount on selected fitness centers;
  • Great work life balance;
  • Unique opportunity to gain exposure to global financial products, markets and clientele;
  • Opportunities for career progression and job scope expansion in a global company with growing local presence;
  • Hybrid work arrangement role permitting;


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