Fraud Specialist
1 week ago
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG
Make an Impact by:
Perform analysis on customer profile, service applications and usages to identify suspicious transactions and high-risk calls patterns. Analyse data to identify patterns that indicate potential fraudulent activity. Contact customers for authentication and highlighting of charges, etc. Provide accurate product information to customers during verification. Liaise with internal departments on customer's requests and/or disputes. Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if required. Conduct interviews for fraud investigation purposes. Responsible for suspending and resuming services Generate letters and Interim Bills. Attend to queries from internal staff Liaise with external units and roaming partners. Perform Basis administrative work and follow up on ad-hoc system extractions Prepare Internal Memorandum. Prepare PowerPoint slides for presentation on fraud cases. Prepare daily / monthly routine statistics/reportingSkills for Success:
O Level / Diploma Holder At least 1-2 years of working experience Proficient in Microsoft Excel (VLOOKUP, formulas) and Word Good written and verbal communication skills Good team player and be able to work independently. Comfortable over the phone and facing customers Able to work on weekend and Public Holiday on scheduled roster This is a 1 year direct contract position.Rewards that Go Beyond:
Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunitiesYour Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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