Razer Payments and Inventory Specialist
1 month ago
Job Overview :
The Role will be responsible for overseeing Razer's online store sales operations, focusing on inventory management and demand planning. The successful candidate will be an experienced individual with a strong understanding and background in material planning and supply chain management. S/He will preferably be experienced working in a demanding manufacturing environment, with experience handling global demand forecast.Key Responsibilities :
- Support the launch of new payment options and improve payment acceptance rates.
- Coordinate fraud management and insurance settlements with internal teams and third parties for Razer.com.
- Manage, review, and respond to claims, disputes, chargebacks, and retrieval requests within strict deadlines stipulated by card issuers and payment processors.
- Compile and provide regular and ad-hoc reports on fraud trends, potential costs, and payment acceptance rates to upper management.
- Manage digital purchase requests and invoice reconciliation with internal teams and Razer's partners, including resolving any discrepancies to ensure all invoices are paid within agreed terms.
- Work closely with Razer's partners for finance-related communications and invoicing needs.
- Manage Razer.com payments and fraud report reconciliation with internal teams on a regular basis.
- The ability to extract data from various reporting systems, analyze the data, and report on it in a user-friendly format, while ensuring that the data is accurate.
- Cancel orders or stop shipments of identified fraudulent accounts.
- Work with Customer Advocacy on processing refunds and returning shipments, as needed.
- Assist in Payment and Fraud related internal UAT projects
Requirements :
- The individual must have a good understanding of payments and chargebacks for eCommerce digital payments, with previous finance experience.
- Meticulous, very strong analytical skills, and troubleshooting skills.
- At least 2-3 years of proven experience in a finance, accounting, or digital payments-related position.
- Able to work closely with internal teams and stakeholders to deliver tasks when required.
- Experienced in digital payment or a finance position in an ecommerce business.
- Highly organized, deadline-oriented, and self-motivated. Ability to think outside of the box.
- Proficiency in Microsoft Excel is required.
- Knowledge in Tableau, SQL is a plus.
Are you up for the challenge? :
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