Access Ambassador
2 months ago
Job Scope
As a key member of the Marina Bay Sands team, you will play a vital role in ensuring a seamless and enjoyable experience for our guests. Your primary responsibility will be to manage access to the HLGA area, ensuring compliance with regulations and maintaining a high level of customer service.
Key Responsibilities
- Manage HLGA entrance points to prevent membership breaches of entry regulations.
- Proactively greet guests, visitors, and others within the casino environment, upholding Marina Bay Sands standards of customer service.
- Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
- Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
- Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
- Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
- Meet all attendance, punctuality, and safety guidelines required of the position and adhere to regulatory, Departmental, and Company policies.
- Actively promote services and events, and participate in necessary tournaments, events, and promotions.
- Keep all information on guest activity and Casino operations confidential.
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
- Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
Requirements
Education & Certification
- High School Graduate
Experience
- 1 year's experience in a hospitality or casino role preferred.
Competencies
- Have a track record of personally providing excellent customer service.
- Excellent customer service skills.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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