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Technical Support Engineer

2 months ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at The Supreme HR Advisory Pte Ltd. As a Technical Support Engineer, you will be responsible for providing technical assistance to customers, performing in-house repairs, and managing workshop activities.

Key Responsibilities:
  • Be the technical and commercial interface between the company and customers
  • Perform in-house repair and manage all workshop activities
  • Assist customers in repair and maintenance activities, provide spare parts, and associate services
  • Identify and translate customer requests
  • Handle technical incidents and establish reports
  • Guarantee proper processing of offers
  • Coordinate onsite interventions and ensure ongoing communication with customers
  • Provide technical assistance to the Repairs Department and Field Service Technicians
  • Occasionally promote technical training sessions and sales of spare parts and repairs
  • Initiate corrective actions based on customer complaints/claims
  • Be the technical interface within company departments
  • Identify potential sales opportunities and forward information to sales teams
  • Recommend spare parts needed for regular maintenance/during troubleshooting
Requirements:
  • At least 3 to 5 years of experience in Mechanical Engineering
  • Marine engineering with mechanical knowledge will also be considered
  • With mechanical hands-on experience is a must
  • Be willing to travel if needed