Senior Call Center Team Lead

6 days ago

Singapore beBeeLeadership Full time $3,500 - $5,500
Job Title: Senior Call Center Team LeadWe are seeking a highly skilled Senior Call Center Team Lead to oversee the daily operations of our call center. The ideal candidate will have experience in managing high-performing teams and driving business growth through effective leadership.About the Role:
  • The Senior Call Center Team Lead is responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent service delivery.
  • This role involves developing and implementing strategies to improve team performance, resolving operational issues, and promoting a positive work environment.
Main Responsibilities:
  • Lead and manage a team of customer service representatives to achieve sales targets and provide exceptional customer experiences.
  • Develop and implement strategies to improve team performance, including training programs, coaching, and performance monitoring.
  • Resolve operational issues and make informed decisions to drive business growth.
  • Promote a positive work environment by fostering open communication, collaboration, and respect among team members.
Requirements:
  • Proven experience in call center management or customer service delivery, with a track record of achieving sales targets and improving team performance.
  • Strong leadership skills, with the ability to motivate and inspire team members to achieve their best.
  • Excellent communication and problem-solving skills, with the ability to resolve complex issues and negotiate with stakeholders.
Benefits:
  • Opportunity to develop leadership skills and advance your career.
  • Chance to work in a dynamic and fast-paced environment.
  • Competitive salary and benefits package.
Others:
  • Please note that this is not an entry-level position.
  • Applicants must be able to work in a team environment.

Key Skills:

  • Call Center Management
  • Customer Service Delivery
  • Team Leadership
  • Performance Management

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