Dormitory Operations Specialist

1 week ago

Singapore beBeeOperational Full time $60,000 - $80,000
Job Overview

The purpose of this role is to oversee the day-to-day operations of dormitory facilities, ensuring smooth and efficient management.

Key Responsibilities
  • Facilities Management:
    • Conduct regular inspections of rooms, common areas, and facilities to identify defects or areas for improvement.
    • Manage repair and maintenance works, cleaning, pest control, and landscaping services to maintain a safe and healthy environment.
    • Coordinate security and safety matters with service providers to ensure readiness of rooms/assets.
    • Monitor contractor performance and escalate issues to the Dormitory Manager where necessary.
  • Resident Engagement & Welfare:
    • Manage resident check-in/check-out, room allocations, and occupancy records to ensure accurate and up-to-date information.
    • Handle resident grievances, complaints, and welfare concerns in a timely and professional manner.
    • Support health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events) to promote a positive living environment.
    • Conduct onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.
  • Compliance, Reporting & Administration:
    • Coordinate SHERP reporting and submissions to relevant authorities as required.
    • Prepare weekly activity reports, occupancy dashboards, and incident summaries for management review.
    • Support regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF) to ensure adherence to industry standards.
    • Monitor and enforce House Rules, including addressing violations and issuing notices where necessary.
    • Assist in reviewing and improving operational SOPs and processes for greater efficiency.
  • Emergency & Incident Response:
    • Respond promptly to incidents, emergencies, and medical situations, escalating when necessary.
    • Participate in dormitory drills, safety briefings, and emergency preparedness activities to ensure preparedness.
  • Partnerships & Collaboration:
    • Liaise with employers, subcontractors, and service providers on dormitory-related matters.
    • Build and maintain effective relationships with stakeholders, including government agencies and authorities.
    • Work collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations.

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