Senior Process Optimization Specialist

1 week ago


Singapore beBeeSeniorProcessManager Full time $90,000 - $120,000
Job Description:

We are seeking an experienced Senior Process Manager to join our team. The successful candidate will be responsible for standardizing and optimizing processes across the region, supporting the transformation to CargoWise One, and driving continuous improvement.


The Senior Process Manager will analyze, design, document, and implement end-to-end process standardization & process efficiency, documenting standards, measuring, and driving continuous improvement.


Key responsibilities include implementing the CargoWise One system application and new digital solutions across countries, aligning processes to global standards, gathering business requirements, driving change management, defining and supporting test scripts and support UAT testing, training superusers on processes and systems, and supporting successful deployment.


The role also involves managing the planning and delivery of training ensuring end-user comprehension across the AMEA region, managing and delivering support to 2nd level support through Super Users and directly to front-line employees & managers.


A subject matter expert in CargoWise One, existing and new digital solutions, and global processes as part of the rollout of new IT solutions and/or IT enhancements into branches.


Works with countries and branches to identify, prioritize, and drive continuous improvement through process optimization, automation, digitalization, systems developments, and ensure compliance to the standards by users.


The Senior Process Manager will define best practice and promote consistency across the region, collaborate with overseas to ensure processes and systems improvements with a focus on end-to-end efficiencies.


This role requires strong organizational skills, ability to effectively handle multiple tasks simultaneously, prioritize, and execute on assigned deliverables, facilitation skills - emphasis on coordinating relationships with internal functions/groups; ability to solve issues by coordinating across cross-functional areas.


Additionally, this role requires the ability to work with in a matrix reporting environment, build and maintain strong relationships with peers, stakeholders, and management who will largely be based remotely.


The ideal candidate will have a demonstrated track record of innovation and challenging the status quo, good facilitation and coaching skills, and good knowledge in English, Cantonese, Mandarin (verbal/written), additional languages preferred.




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