IT Service Management Specialist

2 weeks ago


Singapore PTC BUSINESS SYSTEMS PTE LTD Full time
Job Summary

As an IT Service Management Specialist at PTC BUSINESS SYSTEMS PTE LTD, you will be responsible for setting up new copier machines for installation, repairing and maintaining existing ones, and providing technical support to customers. You will also be responsible for maintaining, ordering, and updating inventory for toners and spare parts, as well as monitoring and improving stock handling and other procedures. Additionally, you will provide training and advice to customers on basic machine maintenance and submit monthly meter readings to the billing department. You will evaluate performance using key metrics such as setup time and overhaul quantity, and prepare reports for management.

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