Cloud Technology Support Specialist

1 week ago


Singapore NTT DATA SERVICES SINGAPORE PTE. LTD. Full time

NTT DATA SERVICES SINGAPORE PTE. LTD. offers a competitive salary of SGD 120,000 per annum.

About the Role

We are seeking an experienced Oracle Fusion Cloud Applications Support Analyst to join our team in Singapore. As a key member of our IT Business Application Unit (BAU), you will be responsible for ensuring the availability and performance of our Oracle Fusion Cloud applications.

Your primary focus will be on supporting applications such as cloud Procurement, General Ledger, Accounts Payable, iExpense, Accounts Receivable, and Fixed Assets. You will work closely with various teams, including tech infrastructure, application services, solutioning, project teams, and business users, to resolve issues and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Key Responsibilities
  • Provide technical support for Oracle Fusion Cloud applications, ensuring high availability and performance.
  • Collaborate with cross-functional teams to identify and resolve issues, and perform impact analysis for projects and enhancements.
  • Manage OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules.
  • Support and manage all existing Custom solutions/processes built on PaaS.
  • Have thorough knowledge of WSDL, REST & soap APIs across all Fusion modules.
  • Work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL.
  • Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL.
  • Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation.
  • Should work with Oracle support team for application bugs/enhancements.
  • Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.
Requirements
  • 4+ years of IT experience in application support of Oracle Fusion Cloud Application.
  • Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards.
  • Thorough understanding of Webservices & REST/SOAP/WSDL.
  • Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization.
  • Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
  • Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors.
  • Good communication skills to lead and coordinate discussions with all stakeholders.


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